How Does ServiceNow IT Operations Management Enable IT Operations Automation?


Our business’s IT infrastructure is made to meet our customers’ different needs and requests. As our business develops, our infrastructure becomes much more complex. When we combine this with more people using the cloud, our business will have to deal with a complicated hybrid infrastructure. There will come a time when a business must automate as many IT services as possible. When a company goes global, it quickly becomes a must to answer IT support requests.

ServiceNow IT Ops Management (ITOM) is an important part of the wide range of IT systems. Its main goal is to fix a broken service as quickly as possible by automating how IT infrastructure problems are fixed. Not being able to solve a problem right away can lead to serious problems that could have been avoided.

We must have a strong and integrated IT Service Management (ITSM) infrastructure if we want our operations management services to work well. To understand service automation, we need to know how common IT problems can be fixed automatically and improved so that first-level technical support can handle them instead of specialists. This frees up our experts to work on other important business tasks.

Features of ServiceNow IT Operations Management

The primary objective of ServiceNow ITOM’s features is to automate tasks that are a bit complicated and take a lot of time for an IT staff to complete them. The software also has many other benefits for businesses, such as lowering costs, improving IT, and making more services available. Here are the things that ServiceNow IT Operations Management has:

  • ServiceNow Discovery

ServiceNow Discovery automatically scans the entire IT infrastructure to find all devices and applications. It records their basic relationships and updates the CMDB with the new information. This saves IT, and service agents, from manually entering data into the CMDB (Configuration Management Database). ServiceNow IT Operations gives IT service agents more time to establish IT service provision. It removes the chance of CMDB data being wrong because of human error.

  • ServiceNow Service Mapping

ServiceNow services have Service Mapping, a more sophisticated way to do Discovery. It can be used to make complex maps of configurations linked to each other. The IT agent does not have to invest as much time in making maps manually. Therefore, the possibility of failure impact analysis and getting rid of data errors are high.

  • ServiceNow Event Management

ServiceNow Event Management keeps an eye on everything in our IT infrastructure. It notifies the IT team of any problems so they can fix them before they cause serious problems for IT and business service delivery. Event Management also lets us manually build Configuration Item (CI) dependency maps. These maps show the business services that CIs support. This allows us to do failure impact analysis and improves the availability of IT and business services.

  • ServiceNow Orchestration

With the help of ServiceNow Orchestration, organizations can create workflows to automate a wide range of tasks. These tasks involve automating applications, servers, printers, and remote servers. This ensures that the company’s IT staff does not have to do boring, repetitive work. They do not have to do everything by hand, like distributing software and changing passwords. All these things are taken care of by the orchestration on their own. Orchestration lowers operational costs, which leads to a better Return on Investment (ROI).

  • ServiceNow Operational Intelligence

ServiceNow Operational Intelligence makes failure prevention better by using machine learning. Operational Intelligence analyses service health data to find problems in our IT infrastructure. It then ranks them based on the analysis and notifies the IT team if a problem needs to be fixed quickly to avoid failure. It makes the IT team work better and makes it less likely that our IT and business services will slow down.

  • ServiceNow Cloud Management

We can efficiently allocate and manage cloud resources with ServiceNow Cloud Management if our developers or external partners utilize them regularly. In addition to meeting all cloud resource needs, it also takes care of tasks related to optimization, resource consumption, and costs. 

The Conclusion

It is evident that ServiceNow ITOM makes IT operations easier. This is done by taking proactive steps, like using cost-effective methods, analyzing failures in detail, and automating other tasks. Ultimately, it ensures that the quality of IT services and infrastructure are visible from start to finish and that service delivery is improved.

ServiceNow ITOM is the need of the hour. It makes it easy to get a lot of “actionable” data quickly and safely, which helps to increase productivity. Service Now ITOM also improves the experience of the customer, which keeps them coming back. Using ServiceNow ITOM leads to more money in the bank and a better return on investment (ROI) because service reliability and delivery are improved.


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